Legal Hub >> Privacy Policy

Privacy Policy

Last Updated: 5th December 2024

Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our app (“Postwiser”), which is hosted on Firebase and designed to help organizations track social media metrics.

1. Information We Collect

We collect the following types of information:

1.1. User Information

  • Name, email address, and authentication details through Firebase Authentication.
  • Organization details, including your association with an organization and its metadata (e.g., channels tracked, brands).

1.2. Channel Data

  • Social media channel details (e.g., Instagram, Facebook, TikTok, Twitter).
  • Metrics such as followers, engagement rates, likes, comments, and daily counts, as tracked by the App.

1.3. Device and Usage Data

  • Device information, such as IP address, browser type, and operating system, as provided by Firebase.
  • Usage analytics to improve app functionality, collected through Firebase Analytics.

2. How We Use Your Information

We use the information we collect to:

  • Provide and maintain the App’s functionality.
  • Analyze and display your social media metrics.
  • Enhance your user experience through performance improvements.
  • Communicate with you regarding updates, support, or other inquiries.

3. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers solely for the purposes of operating the App, including:

  • Firebase for authentication, database storage, and analytics.
  • Social media platforms (e.g., Instagram, Facebook) through APIs to collect channel data.

4. Data Security

We implement industry-standard measures to protect your information, including:

  • Secure storage using Firebase Firestore with restricted access controls.
  • Encrypted data transfer via HTTPS.

Despite our efforts, no method of transmission over the Internet or electronic storage is completely secure.

5. Your Rights

You have the right to:

  • Access and update your personal information stored in the App.
  • Request the deletion of your data. Note that some information may remain in backup storage for legal or compliance purposes.
  • Withdraw your consent to data collection by discontinuing the use of the App.

6. Third-Party Services

The App integrates with third-party services (e.g., Instagram, Facebook APIs). Please review their privacy policies to understand how they handle your data.

7. Retention of Data

We retain your data for as long as necessary to provide the App’s services or comply with legal obligations.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted in the App, and you will be notified of significant updates.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: support@postwiser.social

By using the App, you agree to the terms of this Privacy Policy.

Scroll to Top